At Amexoz, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy.
Return Policy
We accept returns within 15 days of the delivery date for a full refund. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. You will also need to provide proof of purchase, such as an order confirmation email or packing slip.
To initiate a return, please email us at [email protected]. Please include your order number, the reason for the return, and any photos or videos of the item if applicable. Our customer service team will provide you with instructions on how to proceed with the return.
Please note that the customer is responsible for the shipping costs associated with the return, unless the item received was defective or incorrect. We recommend that you use a trackable shipping method and insure the package, as we are not responsible for lost or damaged packages during the return process.
Once we receive the returned item and confirm that it meets our return policy requirements, we will issue a full refund to your original payment method within 7-14 business days. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your financial institution’s processing time.
Refund Policy
If you received a defective or incorrect item, please email us at [email protected] within 15 days of the delivery date. Our customer service team will work with you to provide a replacement or issue a full refund, including the shipping costs associated with the return.
If you received a damaged item, please email us at [email protected] within 48 hours of the delivery date. Please include photos or videos of the damaged item and packaging. Our customer service team will work with you to provide a replacement or issue a full refund, including the shipping costs associated with the return.
If you would like to cancel your order before it ships, please email us at [email protected] as soon as possible. We will do our best to accommodate your request, but please note that we have a processing time of 2-3 days, so we may not be able to cancel the order before it ships.
If you would like to cancel your order after it has shipped, please follow our return policy guidelines. Please note that the customer is responsible for the shipping costs associated with the return.
Conclusion
At Amexoz, we are committed to providing our customers with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your order, please do not hesitate to contact us. We offer a hassle-free return and refund policy, and our customer service team is here to assist you every step of the way.